Care Coordinator

Please find the latest Development Framework for care co-ordinators here

NHS England » Workforce development framework for care co ordinators

There are a number of different models for care co-ordination. However, Care Coordinators can now be employed under the Additional Roles Reimbursement Scheme which is part of the new GP contract. For practices to receive funding for these roles, Care Co-ordinators must use information about the area’s population to identify those patients that will benefit most from personalised care, supporting them to make decisions about their care. They also need to look at a person’s identified care and support needs, work with them to develop a personalised care and support plan (PCSP).

They help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, supporting them to take up training and employment, and to access appropriate benefits where eligible.

Coordinators use a ‘Patient Activation Measure’ to support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing and help patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

Care Coordinators work closely and in partnership with other members of the primary health care team, in particular the Social Prescribing Link Workers and Health and Wellbeing Coaches. In conjunction with these other roles, Care Co-ordinators play an important role in supporting patients to use health services appropriately and effectively.

Inclusion of the Care Co-ordinator role in the Additional Roles Reimbursement Scheme demonstrates that this role is important to the effective and efficient working of the primary health care team.

This role may lead to training opportunities for other health or social care jobs, including nursing or one of the Allied Health Professions, or in the social care sector supporting individuals to use services effectively. The knowledge of other services could also lead to Social Prescribing Linkworking and health coaching.

This role, as described within the new GP contract, is still relatively new and further training is likely to become available over the forthcoming months.

To find out more about this developing role, please visit this website:

Is there any recruitment funding available to Primary Care Networks?

This is a role that is included in the Additional Roles Recruitment Scheme from April 2020. Primary Care Networks may therefore be able to access funding via the CCG to cover salary and on costs. You can find out more about the scheme and workforce planning by contacting the GP Forward View Leads who work with the CCG’s Primary Care Team and by referring to the information in the links below:

A number of courses can be found at:

The following learning programmes are free and can also be accessed via ESR:

There are also a range of resources on Supported Self-Management and Health Coaching available:

Essentials of Patient Activation Measure & SSM slides & Webinars: (requires a login, please contact for access)

SSM and Health Coaching resources

Insignia Health PAM e-learning programme (requires login, please email for access)


There is also information in the appendices of this document:

Related Courses